Privacy Policy

1. Introduction

SnapLead ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our AI automation platform, website development services, and related tools.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Name, email address, phone number, and business information
• Payment and billing information
• Content you upload or provide, including customer data, documentation, and support materials
• Communications with us, including support requests and feedback

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device information, IP address, and browser type
• Usage data, including pages visited, features used, and time spent
• Log files and analytics data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Train and operate AI agents using your documentation and data
• Respond to your inquiries and provide customer support
• Send administrative information, updates, and marketing communications
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, hosting, and analytics
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• With Your Consent: We may share information with your explicit consent

5. AI and Data Processing

Our services use AI technology to process your data, including:

• Training AI agents on your documentation and support materials
• Processing customer inquiries and interactions
• Generating responses and automating tasks

We use third-party AI services (including but not limited to services provided by OpenAI and similar providers) to power our platform. Your data may be processed by these services in accordance with their privacy policies and our agreements with them.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Objection to processing of your information
• Data portability

To exercise these rights, please contact us at hello@snaplead.com.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your account, we will delete or anonymize your data in accordance with our data retention policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@snaplead.com
Address: [Your Business Address]